Legal Information
| Distributor | Elephant Co., Ltd./Ki-Yan Studio |
|---|---|
| Name of the General Manager | Kiyoto Yamazaki |
| post code | 602-0848 |
| address | 277 Ogimachi, Teramachi-dori, Imadegawa-shita, Kamigyo-ku, Kyoto City, Kyoto Prefecture |
| Explanation of charges other than the product price | [Shipping fee] ・Free shipping within Japan ・Overseas shipping: Standard shipping fee |
| Application expiration date | As a general rule, we do not accept cancellations after an order has been placed. |
| Defective Products | If the product is defective, please contact us within 3 days of receiving the product and return it to the above address via Sagawa Express, postage prepaid. We will immediately deliver a replacement product. (We may issue a refund for sold-out products.) Please note that we do not accept returns or exchanges due to customer preferences such as size or color. |
| Sales volume | Our products are sold in parallel with our physical store. There may be cases where we are unable to deliver the product you ordered due to differences in sales at the store. In such cases, we will inform you by email. Thank you for your understanding. |
| Delivery time | Ships within 5 days of order. |
| Payment Method |
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| Payment Deadline |
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| Return deadline | Please contact us within 3 days of receiving the product and within one week of receiving it. Please note that we do not accept returns or exchanges due to customer preferences such as size or color. |
| Return Shipping Fee | If the item is defective, please return it via Sagawa Express, postage paid by you. |
| Trade name or service name | Ki-Yan Studio |
| telephone number | 075-746-3777 (Ki-Yan Studio Gion Main Branch / 11:00-19:00) |
| Public email address | info@ki-yan.com |
| Home page address | https://ki-yan-artwork.com/ |